Refund policy

Effective Date: June 29, 2026

At Yoris Store, customer satisfaction is our top priority. We are committed to providing premium-quality perfumes and an exceptional shopping experience. Please read our Return & Refund Policy carefully before placing your order.

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Returns

We accept return requests only under the following circumstances:

• You receive a damaged or defective product.
• You receive the wrong product.
• Your order is incomplete or an item is missing.

Return Eligibility

To qualify for a return, you must:

• Notify us within 48 hours of receiving your order.
• The product must be unused, unopened, and in its original packaging.
• Provide your Order Number along with clear photos or a video showing the issue.

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Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Opened or used perfume bottles.
• Products without their original packaging.
• Items damaged due to customer misuse.
• Clearance or sale items (unless damaged or incorrectly delivered).

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Refunds

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed method.

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Exchange Policy

We offer exchanges only for:

• Damaged products.
• Defective products.
• Incorrect products delivered.

Note: Exchanges are subject to product availability.

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Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), Yoris Store will bear the return shipping cost.
• Returns that do not meet our policy requirements may be rejected.

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How to Request a Return

Please contact our customer support with the following information:

• Order Number
• Full Name
• Photos or Video of the Product
• Reason for the Return

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Contact Us

If you have any questions regarding this Return & Refund Policy, feel free to contact us.